Pick up and drop off very slow and directions confusing.

Excellent and straight forward process.

Great staff very helpful and relaxed

The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.

The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.

Not enough staff to serve the guest. I wait more than half hour to get my car even though that day is not a busy day. no long line up. Also the condition is change if you are BC resident. (mileage limitation : 300km)

Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.

Good platform probably one of the best brokers.