Car missing black casing left outside mirror (but mirror functional), left back tire @ 20lbs!

Very satisfied

Counter staff were helpful - no wait time aside from signing documents. Shuttle driver was very friendly and funny. Car was in great condition and clean.

Upgrade very costly on gasoline.

I got a Jeep instead of Corolla. Gas was expensive due to low MPG.

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.