Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.

G.Aylward

Ireland

Reviewed: Thu, Aug 8, 2019

About Easirent: 4.0 /10

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.

Compact | Ford Focus or similar

3-day rental

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Judith Gracie

Ireland

12-day rental

Reviewed: Sat, Jul 19, 2025

About Easirent: 8.0 /10

It's okay. Waited an hour for luggage and rescheduled the pickup time smoothly by phone. Waited half an hour for the rental company's shuttle bus at the airport.

About QEEQ: 10.0 /10

M.Alawy

Ireland

3-day rental

Compact | Ford Focus or similar

Reviewed: Tue, Aug 27, 2019

“They don’t have a shuttle bus so they use another hotel bus which take time to drop customers”

About Easirent: 4.3 /10

I don’t think you should deal with this company My last booking with easirent was amazing

About QEEQ: 8.0 /10

J.Slocombe

Ireland

43-day rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Jul 6, 2019

“Acceptable, but a Few Things Might Be Improved”

About Easirent: 7.0 /10

Counter staff were friendly and helpful, but I was not made aware of the a weakness in the model (Honda Jazz) - yellow tyre pressure light coming on, which was a worry, as I had no handbook. The car drove beautifully throughout. Maps (as well as the aforementioned handbook) might have been provided. The 2000 Euros (security) asked for at check-in was a shock. I am still awaiting the refund (I was told to wait at least fifteen days). I left my sunglasses in the car, and e-mailed to ask whether I could get them sent to me (with me paying the postage) a week ago , but no reply so far.

Ireland

2-day rental

Intermediate | Ford Mondeo or similar

Reviewed: Thu, May 2, 2019

“Good but with some hassle”

About Easirent: 7.0 /10

Need to advise customers at check in the time it may take from drop off the airport terminal. There seems to be only one van so fir us it was about a 25 min wait, which is a long time if you are in a rush. You could walk to the terminal in less time.

About QEEQ: 8.0 /10

L.Pollard

Ireland

2-day rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Jan 26, 2019

“When I arrived at the airport with no booking reciept I had to book another car as I did not have pr”

About Easirent: 2.0 /10

I was not able to pick up my rental as no one was contactable and I had no number

Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.

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