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Very disappointing experience and feel cheated.

Reviewed: Wed, Aug 7, 2019
About Sicily By Car: 6.7 /10
The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.
About QEEQ: 10.0 /10
Small SUV | Opel Crossland X or similar

Relevant Reviews on Sicily By Car ROME FIUMICINO

Cara Garden

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Reviewed: Fri, Oct 17, 2025
About Sicily By Car: 10.0 /10
Overall very satisfied. I purchased the QEEQ full insurance, and there was no upselling at the rental company; they just handed over the keys for me to pick up the car. The car had some scratches and minor dents, but they did not affect normal driving. These issues were already noted at the counter when picking up the car, and there were no disagreements during the return process. There was only a minor issue: the day after picking up the car, the tire pressure warning light for the left rear tire came on. I contacted QEEQ, and they provided a solution and assisted in communicating with the rental company. Later, I drove to a nearby rental branch, where the staff briefly inspected the car and said it was fine to continue driving. Not wanting to disrupt my trip, I went on my way. However, the same fault warning reappeared. After a few days of driving, worried about a potential blowout due to tire pressure issues, I found a gas station with an air pump. I inspected and adjusted the tire pressure myself, changing it from the irregular values of 4/4/4/2.1 to the standard 2.5/2.5/2.5/2.5. The warning light finally turned off. However, on the day before returning the car, the same tire pressure warning came on again, meaning the left rear tire likely had a minor air leak. This experience pushed me to learn how to handle tire pressure issues myself—so, in a way, it was a small adventure.
About QEEQ: 10.0 /10

Maria Felix

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Reviewed: Wed, Jun 25, 2025
About Sicily By Car: 8.0 /10
Overall, quite satisfied. Make sure to scan the QR code to queue as soon as you arrive at the store, otherwise you might have to wait for a long time. I stood at the store for five minutes before noticing the sign and ended up waiting 40 minutes to be served (you can also pay over 40 euros to skip the line). When picking up the car, I was given a rental agreement, but it was blank with no damages marked. The staff said that all records were in the system. The actual mileage didn't quite match, but since I had unlimited mileage, I didn't worry about it. The counter staff only handed me the keys without accompanying me for a vehicle inspection. Therefore, I strongly suggest thoroughly inspecting the car and taking photos of any damages before driving off, as the staff will conduct a detailed inspection when you return the vehicle. Also, if you're renting a 9-seater vehicle, make sure to confirm the vehicle's height. This is important for clearance limitations and to avoid issues with certain parking garages. Damage caused by height restrictions is not covered by insurance. When I rented the car, the staff didn’t inform me, nor was there any reminder inside the vehicle.
About QEEQ: 10.0 /10

Sabina Michael

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Reviewed: Wed, Jun 4, 2025
About Sicily By Car: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Bing Dorothea

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Reviewed: Sun, Jul 21, 2024
About Sicily By Car: 4.0 /10
About QEEQ: 10.0 /10

Tyrone Kelsen

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Reviewed: Fri, Mar 22, 2019
About Sicily By Car: 2.0 /10

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