Excellent

It was a bunch of crap. I pre paid for a small car and they said they didn’t t have one because of st Patrick’s day. They then make me pay $80 over what I already paid for the car they switched me into. Normally when this happens I do not pay an up charge for the vehicle they want switch me into. I had no choice as this rental location required off site pick up from the airport and there were no other rental car companies near by. Felt totally taken advantage of. I don’t think they even applied my area payment to the rental. When I tried to dispute the charges I was made to feel as though take it or leave it. This was a terrible experience.

Our flight was delayed and the girl stayed late to allow us to collect the car which we thanked her for and appreciated. However, she spent a lot of time then trying to sell us insurance we didn't require and attempted to use scare mongering techniques. When we dropped the car off on the last day, shortly after the opening time, she was unable to provide any advice or help with getting to the airport. The airport shuttle didn't show up and she had no idea about it nor any taxi numbers or advice. The website stated there was an airport shuttle and she knew nothing about the company nor times and didn't know how to contact them. She was very unhelpful and off-hand We found taxi numbers online however there was no availability to pick us up. When we asked to speak to the manager and said we would have to complain, she told one of the employees to take us to the airport as he was going in the direction of the airport as he was leaving.

+ves: Value was good compared to others. Drop off was handled OK. Fuel deposit was swiftly returned. -ves: The car (Hyundai i10) was smaller than expected having paid for a "Fiesta or similar". Lots of unnecessary & unclear choices for insurance and fuel combinations. Pick up location wasn't clean. Collection from Airport took too long.

Easy to use, good price

No shuttle bus , terrible location, had to walk in the rain for pick up due to incorrect address being provided and then was driven back to the same place I had walked from , location pick up point was wrong on email , rude staff , no customer service, didn’t care

CAR IS DAMAGED AND BAD , STAFF ANREWES WAS SO RUDE , WATING 46 MINUTES TO BE PICKED UP