Simple, Hassle Free and easy to use.

Not too crowded

The vehicle was in great condition, the front desk service was quick, and communication was clear. The car return process was very simple. Excellent!

The car pickup process was self-service. We added roadside assistance insurance, printed the receipt, and picked up the car ourselves. It was very convenient. At the entrance, we scanned our documents, checked the driver's license and its translation. For the car return, we had originally planned to return it at the airport, but a phone call confirmed that we could change to the Union Square location for free, which was great since our hotel was at Union Square. The service was very good with no extra charges.

Brand new car was filthy, had delivery protective stickers hanging off it and the glass was dirty, couldn’t see out in the sunlight, had to wash car after leaving the airport!

Easy booking process, cheaper than other websites!

counter staff was a bit annoyed with us, we had booked 2 - 15 seater vans and they would not remove the back seat for luggage, wanted us to book another car just for luggage which would have been an extra $1200 USD which we declined and just jammed our luggage over seats etc. we needed to buy a small step to get in and out of the van as it was very high. Alamo were great when we let them know the van had been broken into and we did not have to pay any excess as it was all covered.