Unsafe vehicle that caused us personal delays getting our trip going

QEEQ's service is excellent, but the car rental company is quite unreliable. When I arrived at the pickup location, they told me they would replace the SUV I reserved with a sedan. I refused, explaining that I needed an SUV for my trip to Yellowstone National Park. I had previously canceled a lower-priced sedan reservation and specifically rebooked an SUV. After much back-and-forth, the staff, who were not very knowledgeable, took an hour to process the paperwork. As I went to collect the car, I saw the vehicle I'd reserved being driven away by someone else. Back at the service desk, they offered me a Jeep instead, which I declined, insisting on the Japanese SUV I had booked. After another 20 minutes, they finally gave me the correct car, which delayed my schedule by an hour and a half. QEEQ's customer service was very professional; I gave a positive review because their support team was always available and helped me apply for an extended return time. However, I encountered issues with refueling too—there were no labels indicating the type of fuel required, and neither the key nor the rental agreement mentioned it. In the end, I had to contact QEEQ customer service online, which was prompt and helpful.

It's okay, pretty good. Not sure when the deposit will be refunded.

Satisfied

The overall service of the rental company was acceptable. The condition of the car was average; it was a Jeep with 30,000 miles. The vehicle hadn't been thoroughly cleaned and had a lot of dust. Maintenance was mediocre, and the acceleration felt jerky. After driving for a while, I noticed a tire had low pressure. I inflated it at a gas station, but it continued to lose air slowly.

Didn't expect the car to be so spacious, it can fit three 28-inch suitcases.