We arrived at fox at 1 am and get the car at 3:30am. 1 person for 12 customers. The guy charge insurance without our authorisation. We get back the day after and get our money back.
The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.
They charge addittional insurance + Taxes and surcharges.
Total paid $570.00 instead of $385.00, totally unespected.
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Customer Service
Horrible , didn’t receive the car we paid for. Manager was rude . Never again
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