Excellent and easy

Everything went smoothly, the service was satisfactory.

The overall service was okay, and the rental staff could speak English. The condition of the Audi Q5 was also good. When renting the car, the staff asked if I wanted to purchase their full insurance. They also told me that the rental car already came with full insurance. However, if I used the full coverage I bought from QEEQ in the event of a claim, I would still need to pay upfront, and QEEQ would reimburse me later. To avoid the hassle, I decided to purchase an additional full insurance directly from the rental company. Other issues mainly stemmed from the staff's use of slightly incorrect English vocabulary. However, even with that, their English is considered quite fluent for Italy.

Very satisfied

Molto veloce

Comodo e costa poco

The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.