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Heavily overcharged for a small ding that I didn't cause

Reviewed: Tue, Aug 6, 2019
About EZU: 6.3 /10
On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.
About QEEQ: 10.0 /10
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Economy | Toyota Yaris(2013-2015) or similar

Relevant Reviews on EZU AUCKLAND AIRPORT

S. Hwang

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Dec 31, 2019
“Good service , nice comfort car”
About EZU: 10.0 /10
Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all . Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much Despite car was old, company maintained the car so well so it was nice and comfortable during our journey and customer Service was tooooo good Thank you EZU Even thought its not a big company like europcar , hertz , avis We will definitely Use this company again when we visit Auckland again Thank you
About QEEQ: 10.0 /10

J.Rebecca

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Economy | Toyota Yaris or similar
Reviewed: Wed, Oct 23, 2019
“Easy were easy.... Ezu was frustrating”
About EZU: 6.3 /10
Waited in pooring rain 20 mins plus
About QEEQ: 10.0 /10
Yes

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Economy | Toyota Yaris or similar
Reviewed: Thu, Aug 29, 2019
“no trouble with booking or collection”
About EZU: 9.3 /10
all good. but didn't the Yaris though, got into a Vitz instead, it ran well
About QEEQ: 10.0 /10
easy & simple to book, options to choose: suppliers and groups of cars.

L.Franchuk

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Economy | Toyota Yaris or similar
Reviewed: Thu, Aug 29, 2019
“Good value on older model vehicle which was in excellent condition.”
About EZU: 9.7 /10
Exceeded expectations considering the low rental costs.
About QEEQ: 10.0 /10

J.van Nieuwburg

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Economy | Toyota Yaris or similar
Reviewed: Wed, May 2, 2018
“Excellent”
About EZU: 9.6 /10
Like: Affordability
Dislike: The car was not very clean, especially the windscreen on the inside

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