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Live chat Email us Service Code: 7331198218
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Heavily overcharged for a small ding that I didn't cause

Reviewed: Tue, Aug 6, 2019
About EZU: 6.3 /10
On drop off, they will definitely go out of their way to find the smallest ding or scratch possible. I was charged $500+ for a tiny ding on the front bumper, even though the staff said it'd probably be around $150. Definitely not worth the cheaper car rental rate when they appear to make their money off small dings that you didn't cause.
About QEEQ: 10.0 /10
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Economy | Toyota Yaris(2013-2015) or similar

Relevant Reviews on EZU AUCKLAND AIRPORT

Sebastian Acheson

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Reviewed: Thu, May 17, 2018
About EZU: 10.0 /10
The service was excellent, every call was answered immediately, and our questions were patiently and thoroughly addressed.
About QEEQ: 10.0 /10

Victim customer

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Full Size Van | Toyota Alphard 7 Guaranteed model
Reviewed: Tue, Dec 24, 2019
“Terrible! Wait and see what further damages be done by EZU upon seeing its "alleged" damage report!”
About EZU: 2.0 /10
Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
About QEEQ: 8.0 /10

Chan

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Economy | Suzuki Swift or similar
Reviewed: Wed, Oct 23, 2019
About EZU: 10.0 /10
Our second time renting with EZU. Overall positive experience. Staffs were friendly.
About QEEQ: 10.0 /10

A.Milne

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Economy | Mazda Demio or similar
Reviewed: Mon, May 13, 2019
“I got what i expected, I am happy with what i paid”
About EZU: 8.0 /10
I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.
About QEEQ: 8.0 /10
The review process to confirm car returned in acceptable condition took longer than expected compared to other rental firms.

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Compact | Toyota Corolla Hatchback(2007-2013) or similar
Reviewed: Sun, Jan 20, 2019
“Great value car, great opening hours for pick up and drop off”
About EZU: 8.7 /10
My car was upgraded which was great.
About QEEQ: 9.0 /10

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