Original car provided was dirty and in poor condition with multiple scratches and dents.
France
Reviewed: Mon, Aug 5, 2019
About Keddy by Europcar:4.3/10
Unable to provide better condition vehicle unless paid extra for upgrade. Only drive 800m and car exhaust was banging..poss missing rubber bush...so on returning to desk was provided with same model in much better condition!
Overall service is fine, but I can never get the reserved model. It seems like they don't have Lexus at all and they replaced it with a lower class car without changing the price, which feels unfair.
The contract clearly stated a payment of 3.6 euros at the store, but after returning the car, 11.71 euros were deducted from my prepayment without explanation. Not sure what the charge is for?
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Original car provided was dirty and in poor condition with multiple scratches and dents.
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