Easy Rent Cars disappointed/bad experience, Europcar positive experience

Great customer service, I would use them again

Very easy to use

The vehicle was great and fit 6 comfortably. The trips with our luggage was cramped. Most importantly, Europcar staff were helpful, courteous, and gave us no troubles. We brought our insurance documents, which was accepted without question. They were efficient and friendly; I would definitely use this car hire again!

I used the QEEQ app and the process was easy and seamless

The staff was rude and would not accept our insurance coverage. We were forced to pay 900 euro for coverage we already had.

Did not have my records when I got to counter! Lousy directions to return the car.

Everything was OK!

Car was good, pickup process was smooth and fast at pick up desk, attendant in car park was efficient and friendly for both pickup and return. I like that they allow for normal "wear and tear". However better signage is needed when returning cars to the actual terminal as it's very easy to drive by the return parking lot entrance.