Easy Rent Cars disappointed/bad experience, Europcar positive experience

One major problem when I picked up the rental car and left the airport I was driving the the motorway and I noticed the bonnet was shuddering so I had to find a place to pull in, the bonnet was on the latch, whoever serviced the car before pick never closed it properly. We were very lucky it didn't fly off on the motorway

Super easy process, nice people. Rental car return is confusing at Dublin airport, but that’s an airport issue and not a Europcar issue.

Made getting the car super easy overall, found a really good price for the trip.

The car was in good shape and vfairly new the custoemr service at Europcar soecificall Caroline was exceptional.

Easy to use v's the current rateds offered by Avis at 4 times the price

I reserved a “Toyota Corolla” or similar car, however when picking up I was told my car was a Renault Clio, which to me is a smaller car class, since I am tall I had to pay for an upgrade. I had booked this same car class with other providers at Dublin airport previously and did not have any issues, will likely avoid europcar in future.

I get a much bigger and hybrid car than I thought. Actually I need a car as small as possible for the narrow road in Ireland countryside but that's not a big deal. The stuff worked hard to explain the additional charge and tax and how to walk to get my car. Many thanks.