Smooth and swift process

The service attitude was very good, but it was not easy to contact them by phone after the accident, and the response was slow.

Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless. Car hire in the Uk is expensive all round :(

I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter

Slow pick up process. Not clear that digital registration required upon arrival. Queue jumping for ‘priority’ customers whilst the rest wait.

They gave me a very bad car and for 4 days i kept trying to change and they refused untill the car broke down on me and my family and they ruined my 2 weeks vacation, and they said u took it from a third party site, i will never rent from them again, specially sheffield ranch and its manager mr. Michael, special thanks to mr. Martin for the kind assistance

Perfect thank you

The car was good but service was terrible. It took two hours to check in and they tried to make us pay four times more than the agreed price for a car that was big enough. I would not recommend this company