Very satisfied, the staff were very enthusiastic.

Satisfied

1. After completing the rental formalities, the wait to pick up the car took 1 hour and 45 minutes, which is too long. 2. The lighting at the pick-up location was very dim, making it difficult to check the car's exterior condition.

The car pickup experience with Thrifty in Honolulu was very poor. The front desk was constantly upselling, the pickup location had fewer cars and too many people, and we waited for over an hour. The staff assigning cars did not follow a first-come, first-served order, which was dishonest.

The staff informed us that they don't even have the Suburban model and gave us a rather old Conqueror. They said if we want to change cars we have to call and check ourselves, and only if there are available cars can we switch. They won't notify us as soon as a car becomes available.