Booked online, presented the order, credit card, passport, driver's license, and a translator device at the airport store. Very convenient. However, there was a small trick; they asked us to prepay for a tank of fuel for the return, claiming it would save time since gas stations are hard to find. Later we found out that gas stations in US cities are as common as pharmacies in China, so there's no need to worry about finding a place to refuel.

Good service and high efficiency.

The pickup and drop-off were both very quick. I left a jacket on the back seat when I returned the car, but they found it the same day and arranged to send it back to me.

Drop off location was not easy to find as it was not well sign posted from the main road.

Friendly and efficient staff. No issues, even despite bringing the car back with some damage to the rear bumper.