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Live chat Email us Service Code: 7314492263
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Easy and fast

Reviewed: Sat, Jul 27, 2019
About Routes: 6.0 /10
Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Dolores Hemingway

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Reviewed: Thu, Aug 15, 2019
About Routes: 4.0 /10

J.Wilson

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Economy | Kia Rio or similar
Reviewed: Fri, Sep 27, 2019
“I would definitely use the service again!”
About Routes: 9.7 /10
It was pretty good!
About QEEQ: 10.0 /10
Went smoothly.

J.Aubry

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Economy | Kia Rio or similar
Reviewed: Wed, Jul 31, 2019
About Routes: 2.7 /10
They never want us to drop of. They leave us at 8pm at the rental car with no solution exept to walk and take a train at 20mn with our luggages
About QEEQ: 8.0 /10

marlene

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jul 14, 2019
“good price terrible car”
About Routes: 5.3 /10
the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.

K.Tan

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, May 21, 2019
“Well attended by the staff name Paul Prussner and the car provided was new.”
About Routes: 9.7 /10
Will rent again from Routes for my next trip.
About QEEQ: 10.0 /10

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