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Easy and fast

Reviewed: Sat, Jul 27, 2019
About Routes: 6.0 /10
Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Eudora Dan

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Reviewed: Sat, Sep 14, 2024
About Routes: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Laura Larkin

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Reviewed: Sun, Oct 13, 2019
About Routes: 4.0 /10
The car pickup was slow, only one person was processing, and there was no explanation when we switched cars.

Leon H

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sat, Feb 15, 2020
“excellent service, brand new vehicle at an unbelievable price.”
About Routes: 9.7 /10
i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.
About QEEQ: 10.0 /10
it would be great if you offerred collision damage waiver at a reasonable cost. The daily rate rental car companies charge equates to about $8,000 a year for insurance,

J.Wilson

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Economy | Kia Rio or similar
Reviewed: Fri, Sep 27, 2019
“I would definitely use the service again!”
About Routes: 9.7 /10
It was pretty good!
About QEEQ: 10.0 /10
Went smoothly.

Z.Claman

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 17, 2019
“Really poor.”
About Routes: 7.0 /10
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
About QEEQ: 8.0 /10

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