Terrible experience. The lady at the counter DID NOT WANT TO RENT ME A CAR. First time in 25 yrs.

The process was very simple, and the wait time was not long. The return process was so convenient that I was concerned and asked the front desk if it was really all done.

Not many people, car pickup was very quick

The service at the Kennedy Airport location was average. It might be because it was busy with many people. The staff seemed indifferent, passable at best.

At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.

I wish a was able to pick from options available as opposed to being given only a specific vehicle to drive.