Terrible worst experience every will not be using this company again

Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!

We were hoping for a hatchback but ended up with a saloon. Luckily the boxed bicycle would just fit in. Having the bike caused problems at the airport pickup as the car couldn’t take the two of us as well as the bike. One of us had to wait for another vehicle. We did say we had a bike when we phoned to ask to be collected! Other than this small hitch, the whole process of getting the car was quick and straight forward. The staff were extremely pleasant.

It was extremely easy and quick to book a car on Easyrentcars.

Waited in pooring rain 20 mins plus

Yes

And car smell so bad like a someone smoke in car before and a car very old

EZU is a small car rental company with friendly counter staff. The car we received fulfilled our expectation, it seemed relatively new and was fuel efficient. They offer cheap car rental rates. We will surely rent a car with EZU again.