I actually asked to upgrade to the new Q5 myself, cost about an extra 100 RMB per day, which felt quite reasonable. It had assisted driving, a huge gas tank, smart headlights, and quattro AWD. On a full tank you can easily do around 800 km. In five days we covered Banff, Yoho, and Jasper with zero stress. Banff National Park is definitely worth a second trip. Just keep in mind rental cars will always have a few minor issues—just mark them down and take photos and you’ll be fine. The first black Q5 they gave me had a problem with the buttons, so they switched cars for me, which took a bit of time but wasn’t a big deal.

Great service very friendly and took time to step you through it The only thing that was tricky was the wait time to have your sizable deposit returned. When on holidays it would be great if this was quicker especially when returned in a great condition. It just helps with further holiday expenses.

Communication was high and regular

Professional service, efficient and the car was in good condition.

Great customer service, smooth return process

No waiting time for pickup