friendly service. efficient and seamless booking

The car rental service was excellent, with no sales pressure. I used roadside assistance once, and it was very prompt.

Europcar service is a bit lacking. They don't assist you in picking up the car but instead show you a map of the airport parking lot, indicate a specific area, and leave you to find it on your own. Initially, I didn't memorize the map, went outside, and found the parking lot to be extremely large. Spent half an hour searching in cold weather, then had to return to look at the map again. I recommend taking a photo of the map for easier reference.

I had never driven a manual A3 before, and they were worried I wouldn't understand. So, they accompanied me to the pickup point to demonstrate how to start the engine and operate the car. I found their service very attentive.

We had to pay an extra 40 euros to the agency to get the car after 18H. At no time when booking on the internet, there was talk of a surcharge to pay for this option. Please notify your customer for this service.