friendly service. efficient and seamless booking

This was our first time renting a car abroad. We picked up and returned the car on July 13th, assisted by a friendly young man whose name we didn't catch. His service was friendly and efficient, and the procedures were simple, which eased some of our concerns. Especially when returning the car, we just refueled it, did a basic clean-up, and handed the keys to the young man to complete the process. The procedures were quite easy, and we were very satisfied.

Did not get the car I booked. Instead, it was a Toyota Corolla estate with average condition, 40,000 km

Not many people, quick process

Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.

Got a really nice, new car from Europcar (Ford Fiesta) with a navigation. They informed me well about the returnal.

Easy website, good prices