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I felt like I was being conned by the Car Rental company

Reviewed: Mon, Jul 22, 2019
About Firefly: 4.7 /10
I pre-booked and pre-paid for a mid size car (Ford Fusion)a number of months in advance and was told when I arrived that you only had a compact car available (VW Polo). This car would not fit my family and suit cases, so I had to argue with your representative for 15 minutes before finally getting a Renault Captur. It caused a lot of stress and resulted in a bad start to my holiday
Full-Size | Ford Fusion or similar

Relevant Reviews on Firefly in Italy

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Full-Size | Ford Fusion or similar
Reviewed: Wed, Jul 31, 2019
“Not good”
About Firefly: 5.3 /10
All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.
About QEEQ: 8.0 /10

M.Lenza

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Full-Size | Ford Fusion or similar
Reviewed: Sun, Jun 9, 2019
“Avoid like the plague”
About Firefly: 4.0 /10
The car I booked was much bigger than the one given. When I challenged staff they were not interested other than to want to charge me more for the bigger car!!!!! .......crazy and I will not use you again

Hammy hamster

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Full-Size | Ford Fusion or similar
Reviewed: Tue, Jun 4, 2019
“First class”
About Firefly: 9.3 /10
Service was very good counter staff was professional and friendly
About QEEQ: 10.0 /10
It all went very well no problems at all

A.Smith

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Mini | Toyota Aygo 2 Doors or similar
Reviewed: Mon, May 27, 2019
“I felt ripped off and taken advantage of by Firefly.”
About Firefly: 2.7 /10
Firefly did not honour the booking of a 29 EUR and instead forced a 260 EUR vehicle on arrival. They said "my car wasn't available". On that, their car park was full to the brim with different types of vehicle, and they were actually parking their cars in other rental company's spaces. They offered a high-end vehicle ten times the price without offering apology or any other solution and charged at full price.
About QEEQ: 8.0 /10

P.Williams

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Economy | Ford Fiesta or similar
Reviewed: Tue, May 21, 2019
“The booking experience was simple and straight forward.”
About Firefly: 6.3 /10
The car was dirty and full of dints and scratches to the bodywork. The inside was well worn. The Firefly desk was closed and we had to use the Hertz desk. The Firefly cars were parked at the back of the car rental car park and as stated our car was dirty. It definitely gave the impression that Firefly used the old Hertz fleet.
About QEEQ: 10.0 /10
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