The staff member's attitude was excellent. Although there were some minor communication difficulties, he was patient and tried his best to express himself. Since we upgraded to full insurance at the counter, the return process was extremely smooth. After the two staff members carefully inspected the car, the deposit was unfrozen on the same day. By the second day, the deposit had been successfully returned to my card. The car we received on-site was a Toyota Corolla Cross 1.8L, and it was almost brand new.

Better than I expected. Hungarians might seem a bit aloof and not very enthusiastic, but the process of picking up the car went smoothly overall. Got a Passat wagon, which fit 4 adults, 1 child, 4 suitcases, and some carry-on luggage comfortably.

The staff was very patient, asking which countries we planned to visit, explaining how to purchase highway tickets and how to access parking lots. There was no pressure to buy insurance, and they clarified it wasn't necessary. Most importantly, their English was excellent, which is rare since many people in Europe don't speak understandable English.

The process was straightforward. They provided a Toyota Hybrid C-HR. The car is a bit small but very new. If you have a lot of luggage, you'll need to remove the trunk partition. Other than that, everything was fine.

Very satisfied, the guidance in QEEQ is clear.