Pickup was efficient, but make sure to thoroughly photograph any scratches on the vehicle during pickup. When I returned the car, they checked the scratches carefully to ensure everything matched.
Picking up the car was very convenient, and there was no queue except for me. The rental company recommended an insurance plan based on my driving route, not the most expensive one, but said it was sufficient. Very nice!
First time traveling abroad and first time renting a car to drive myself, and it was fantastic—got to meet Europe’s beautiful scenery one stop at a time.
No hard sell, no sneaky extra charges from the rental company, so it’s a solid five-star experience overall. Just a couple of things to keep in mind: 1) They switched us to a diesel model, which pushed our fuel costs up a bit; 2) When we returned the car, they mentioned a possible cleaning fee. We’d already tidied up the interior, but the dust in the trunk from dragging suitcases is pretty much unavoidable. I insisted on waiting for them to confirm the actual amount, and in the end they didn’t charge us anything. This part really depends on personal expectations — next time I’ll contact them in advance to confirm the car model and maybe bring some basic cleaning supplies so we can leave the car spotless. With five people and more than five suitcases, you really do need a 9-seater!
I happened to catch their full coverage promo this time, so it was cheap and totally hassle‑free. No one tried to upsell extra insurance or add‑ons – they just confirmed the cross‑border option and second driver, then charged exactly for that. Returning the car was really easy too: they checked the vehicle quickly and immediately cancelled the pending authorization.
We ended up with a Hyundai i30 wagon, which was basically the same class as the Toyota we expected. The car was really clean and had just over 30,000 km on it. Staff were super efficient with both pickup and dropoff, and since the branch is right in the city, it was really convenient to get back to the hotel after returning the car.
This is a local car rental company with a very good attitude. When returning the car, I directly contacted the staff, and the deposit was refunded in less than 48 hours.
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