Avoid this company at all costs! They impose mandatory charges every time, ranging from €2 to over €10. When I told the manager the car was thoroughly clean, he increased the cleaning fee from €10 to €20. They force a cleaning fee even if the car is spotless. The manager is unprofessional and they intentionally don't provide floor mats, still charging you even if you've cleaned everything.

Very satisfied

The staff were quite polite, but the deposit was a bit high—700 euros. Initially, the car provided was not the same model as booked, but after we explained that we had more luggage, they switched it to a slightly larger car for free that matched the one in the pictures. Make sure to take photos when returning the car, as the staff didn't remember the existing scratches or dents on the car. They only acknowledged it after seeing the photos and videos, realizing it was caused by someone else.

The pickup and return procedures at the store were very formal, there were no hidden charges, the staff were very friendly, and they even upgraded the vehicle to a Fiat 500 small SUV.

Called and was picked up within ten minutes. The paperwork and car collection were quick.