Worst experience for one hour wait for the preparation of car

The rental company provided a CLA shooting brake, insisting it was of the same class as an E-Class, even taking me to see it. Coincidentally, there was a C-Class parked nearby, which was visibly larger. They then claimed that their classification was based on trunk space. However, the CLA could only fit one 28-inch suitcase, one 20-inch suitcase, and a bag, while the E-Class could fit two 28-inch suitcases, two 20-inch suitcases, and two bags before nearing capacity. When I pointed out the inconsistencies, the rental company staff remained adamant, stating that by their rules, a CLA shooting brake was equivalent to an E-Class, leaving me with no other option. The manager even provocatively said, “Would a Volvo XC40 be big enough for you?” Eventually, I contacted Zuzuche and proposed using the CLA temporarily until my friend arrived and then swapping for another car. The staff agreed to this and even provided a written note. Later, both Zuzuche and the rental company's official customer service confirmed over the phone that I could swap for an Audi A6 that night. However, when I arrived that evening, the staff on duty outright refused, claiming, “We have no car to give you, the CLA shooting brake is the correct car. We never agreed to let you switch, and official customer service’s promise has nothing to do with us. We didn’t agree, nor were we notified.” After repeated insistence and directly pointing out the two Audi A6s parked outside, they finally allowed the swap.

The staff member who assisted us was very attentive.