This is not the fault of the rental platform, it's entirely the foreign staff's issue. Despite booking in advance, they didn’t answer calls, and after three hours, I still didn’t receive the car. Dragging three suitcases around was exhausting. When I went to their airport store, I saw him playing on his phone with the window closed. Additionally, my package already included basic insurance, but he added glass and tire insurance without my consent and charged me 2,000 RMB. When I asked what it was for, he got upset. I told him I didn’t purchase that insurance. In summary, never rent a car from foreign staff. It’s much better to rent from local Chinese providers.