There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

Very good. Everything that needed to be said was clearly explained, without any annoying up-selling.

The store staff were friendly and efficient. There were no unnecessary upsells, and they directly gave us the rental car.

I was pleasantly surprised to be given a very large car, super cool.

Rented a car from the Alamo store at Salt Lake City Airport. The front desk staff were very patient and served us well, clearly pointing out the pick-up location and usage precautions. They will ask if you need extra insurance, just say no, everything else went smoothly.