It's still okay overall. After all, it's the usual routine. They try to sell you some insurance, but you can just decline. It's normal for frontline staff to have pressure, so let's be understanding.

Very satisfied

Satisfied

The car pickup service was great, but the return service was very disappointing. Although I returned the car with a full tank, I was still inexplicably charged for fuel. Luckily, I successfully appealed through the Zuzuche platform! However, I have yet to receive the refund!