Acceptable

Overall, very satisfied. The car was very new, the staff were very patient, and they answered all questions honestly! Also, both pick-up and drop-off were very efficient.

After arriving at the airport, I called EZU, and they quickly sent a car to pick us up. The staff at the store were very friendly and patiently answered some of my questions. The return process was also very quick, taking only a few minutes, and the staff even drove us to the airport.

The rented vehicle couldn't restart after stopping during the trip because the battery was dead. We had to ask passersby to help jump-start the car. This happened twice in total.

Picked up the car in Queenstown, everything went smoothly. Paid a 1000 NZD deposit.