Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’

Khan

Malaysia

Reviewed: Thu, Jul 18, 2019

About EPTA: 5.3 /10

Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Mini Van | Toyota Innova or similar

1 days rental

Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)

Charles Philemon

Malaysia

1 days rental

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Tue, Nov 14, 2017

About EPTA: 10.0 /10

Very convenient, picking up and returning the car is right at the terminal entrance. The car model is great. I participated in the Ironman competition, and my bicycle could be easily placed in the trunk while my family could sit comfortably in the back. When picking up the car, I found a nail in the front tire. The staff responsibly took it to get the tire fixed before handing it over.