Overcharged and never refunded

Airport pickup phone was unanswered for a long time, so we had to take a cab ourselves. There were too few staff at the car pickup location, and the waiting time was up to an hour.

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

When I rang Atlas from the airport I was asked which terminal I was in ... not sure, but that was corrected when I spoke with someone. But we found the pickup area quickly, the bus arrived within 10 minutes and I was served quickly at pickup and dropoff. My only comment was that the car had plenty of scraped paint and was dirty inside - but for the savings I made vs hiring from the airport, I didn't mind at all. I will be a returning customer!

Great service from staff at counter. Confirmation email mention to go to "M" for collection which is wrong then when you call you are told via text to go to brown section (which can't be seen as it is over head and seen once you pass and look back) then you are told to wait for a "RED" Atlas bus. Well the bus is white with Atlas in red. Also no mention on what area to wait for in the section as it is long. Why not have a magnetic sign for Atlas Shuttle for car rentals on bus for easier identification. I want the only per see on who found this to be a problem all bbn passages had similar problems!

Friendly service both call centre and pick up location, also loved the fact that I could extend the rental at the dam rate.