Very good

The staff were very friendly. Even when I asked about other travel-related questions, they spent a lot of time finding information and printed it out for me.

This time the car was provided by TIMES! They transferred my order to another company without informing me beforehand, causing me to wander around the pickup point looking for my car! I wasted over an hour and had to make an international call to Zuzuche customer service to complain, only to find out it was TIMES! I think Zuzuche is largely to blame! They must seriously reflect on my unpleasant experience and compensate me for my losses!!!

The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!

Very detailed explanation when pick up at check in. Car is very clean as Japanese standard.

Nothing too special, delivered what it should deliver