There were too many people, and picking up the car took an hour.

Europcar used Times' cars, but there was a communication issue. They couldn't find my order initially. I had to contact the rental platform, which wasted an hour of my time.

1. The store is located at Fukuoka Airport's domestic terminal, which is very inconvenient for foreign tourists. It's impossible for tourists not to take domestic flights in Japan, especially when returning the car before flying back home. They only offer shuttles to the domestic terminal, and customers have to take their own bus to the international terminal, which was difficult as we had heavy luggage and were all women. When we asked for extra help, they flatly refused! The domestic to international terminal shuttle bus was also very crowded, which made the experience quite distressing. 2. The insurance details were not clearly explained when booking the car, so we just chose the basic option. There were no detailed explanations given when we picked up the car. While using the car, we hit a roadside fence while reversing due to the narrow road. Upon closer inspection of the insurance policy, the highest compensation was 50,000 yen. Additionally, if the car can still be driven, another 30,000 yen (or 70,000 yen if it can't be driven), totaling 80,000 yen in fees! There was no room for negotiation, even if it was just a minor scratch. It felt so unfair! If they had explained the insurance details clearly, we could have just paid a small fee of 1,000-2,000 yen and resolved everything. Such a great trip was completely ruined in the end!

Like: Very nice and friendly staff. The car I rented was in good condition. I totally recommend it!

Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.