The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.

The WORST rental car experience I have ever had! 1) Added an emergency road service with extra charges to my order without clear notification at the pickup. Finally ended up with USD 62 more than the original order! 2) The vehicle was a very old Hyundai Elantra (if not a Toyota, it should be a Hyundai Sonata)---poor conditions with high mileage (over 40 thousand miles). This is the worst rental car experience I have ever had! They added an emergency road service at pickup without clearly informing me, resulting in an additional charge of 62 USD. The car was supposed to be a Toyota Corolla, but it was an old Hyundai Elantra with high mileage and poor conditions. If it had to be a Hyundai, it should have been a Sonata, not an Elantra. I swear I will never choose Thrifty again.

Terrible company

The rental process was very smooth. Originally, I wanted to rent a Jeep, but I got a Kia Sorento instead. Thankfully, the handling was quite good.

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long