The overall service was extremely poor, and they attempted to wrongly shift third-party responsibility onto me. Ace Rental Cars even tried to fraudulently charge my credit card!

It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work

The price drop surely did magic for us. The booking and getting the car was easy and swift

Received a larger car than booked. That was good, but wasn't very clean. Rubbish in center console & numerous scratches on body. Booking, pickup, & drop off were all good.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

Like: I liked that I received a free upgrade to a Toyota Rav 4. It was a lovely car and suited the requirements of my trip to visit family and friends on the South Coast. The fuel economy was very good also.
Dislike: I liked everything about the experience.