Booked unlimited km, on a pickup wad notified that its 200km daily

I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.

Super easy to work with. They even offer a free shuttle from the airport.

Super easy to use. Comparing prices to competing companies makes the decision simple. Will absolutely use again.

Routes car rental staff fast and efficient. Highly recommended.

Like: service is fine, car is meet my standard.

Like: The whole experience was awesome, friendly, helpful and professional.
Dislike: Nothing to report.