Clear and straightforward, no issues. We were greeted by a Taiwanese lady at Queenstown Airport, communication was very easy.

Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused. We aren't happy with the service provider. I request for a refund for the remaining 3 days.

Understanding of what was covered in insurance was unclear

It wasn’t clear that the name of the car company was Apex. This causes confusion and we missed our pickup. It wasn’t clear that a pickup was needed at all from the booking. This caused distress as it was pouring when we arrived and had an infant with us.

This car was fairly old and probably should be taken out of service. It has over 150,000 km in it and does not have some of the now basic options of most cars like cruise control, usb plug and backup camera. The car did the job, but felt a bit clunky so I was sometimes scared it would break down on me.