Great experience. Although I had to wait 50 minutes to pick up the car at 3 PM, I returned to the site at 8 PM, and there was still staff waiting. The vehicle was nearly brand new, with only 17,000 kilometers driven. It had strong performance and easily accommodated 7 people plus 3-4 large pieces of luggage.

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

A bit of a rip-off. The attendant told me that gas was expensive outside and suggested I return the car with an empty tank, and they would refill it for cheap. However, they charged me for a full tank at their 'cheap' price, so I ended up losing a lot. Make sure to return it with a full tank! Also, their recommendation was not good at all. Who would return a car with an empty tank without worrying about running out of gas on the way to the airport? It wasn't actually cheaper at all, don't listen to them. Additionally, they charged me $15 for airport parking, which was really frustrating.

There wasn't a long line when we arrived, but after being informed we already purchased additional coverage, they still tried to sell us insurance. Although it wasn't mandatory, it felt a bit pushy. However, they patiently helped us check the terms of our purchased insurance and her recommendations to see if there were any overlaps...

The whole process was effortless. We were fortunate that we had no queue to wait in. The lady who dealt with us was friendly, helpful, no pressure, we decided on having a sat nav and the car we booked didn't have one installed so she upgraded us to a better suv. Nissan Murano. Beautiful car. Drop off was easy to. Overall 10/10.

No complaints. Smooth process. Perfect.