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Reviewed: Mon, Feb 17, 2025
About Autostrad: 2.0 /10
The treatment of the rental contract was extremely negligent. When signing the contract: First, I noticed they had incorrectly entered the rental period as January 3-8 instead of January 3-12. Second, they wrote the deposit amount incorrectly, asking me to pay 2500 AED but noting 1000 AED in the contract, and then informing me it would take 25 days to refund the deposit. Third, even 30 days after returning the car, the deposit hadn't been refunded. When I called the number on the contract, it turned out to be another renter's contact. At the vehicle pickup, they were rushing me and didn’t give me enough time to inspect the car, despite the service including airport parking fees! The fuel tank was only half full, but when I asked the staff, they claimed it was full! During the car return, the staff at the store were discriminatory towards Chinese people, stating that Chinese drivers are all bad at driving. When I requested a refund of the deposit, they informed me it would take another 40 days. After returning the car, I discovered the store had fraudulently charged my debit card! The service was utterly terrible, full of fraud, delays, dishonesty, and discrimination.

Relevant Reviews on Autostrad Dubai International Airport - Terminal 1 Arrival

Baron Gresham

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Reviewed: Sun, Jul 27, 2025
About Autostrad: 8.0 /10
Excellent
About QEEQ: 10.0 /10

Clara Bernal

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Reviewed: Sun, Jul 27, 2025
About Autostrad: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

John Bellamy

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Reviewed: Fri, Jul 25, 2025
About Autostrad: 10.0 /10
Quite satisfied, especially with the car inspection staff during pickup and return, who were very friendly and professional!
About QEEQ: 10.0 /10

Stacey

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Reviewed: Tue, Jul 22, 2025
About Autostrad: 4.0 /10
It took two hours to rent a car due to the long wait.

Charles Philemon

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Reviewed: Mon, Jul 21, 2025
About Autostrad: 4.0 /10
The car was in poor and old condition, and the air conditioning was not cool enough.
About QEEQ: 10.0 /10

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