On the highway, the tire burst, and they made us wait on the roadside for over an hour before the tow truck arrived. Instead of towing the car to a nearby location just a few kilometers away, they insisted on taking it to San Jose Airport, which is more than 100 kilometers away. It was completely unreasonable. We tried to explain to Hertz customer service that we were stranded on a dangerous highway and rushing to Los Angeles Airport to catch a flight, but they stuck to their standard responses and ignored our requests. We had no choice but to call the police and arrange for a nearby repair shop ourselves. In the end, we had to pay for the tow and tire replacement out of pocket, wasting time and costing us over 12,000 yuan in plane tickets. On that day, it was pouring rain in Monterey, and we got completely soaked while checking the tire. Even now, I still feel furious when I think about it! A few days ago, we received a charge of $465 on my credit card from Hertz. This was an additional fee (we were told at the time of return that there would be a $47 refueling charge, but other fees would be determined later).
The wait wasn't long, but they said the reserved car was not available and offered a lower class vehicle.
After explaining that it wasn't acceptable, they told us to wait.
Later, another staff member came and provided a vehicle of the same class as reserved.
The service was severely lacking, causing unnecessary losses for the customer. Compensation is required!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Relevant Reviews on Hertz FISHERMAN'S WHARF
Winfred Bill
-
-
-
-
View more >Christopher Alsop(p)
-
-
-
-
View more >Porter Wyclif(fe)
-
-
-
-
View more >Clare Catharine
-
-
-
-
View more >Kerwin Alice
-
-
-
-
View more >