Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Carr Marshall

Germany

Reviewed: Sun, Feb 2, 2025

About Hertz: 2.0 /10

The rental company did not provide the vehicle as stated in the contract. I booked a Mercedes E, but was given a Mercedes A. Upon realizing the discrepancy, I immediately returned to the counter to discuss it, only to be told that A and E are the same category. How could a luxurious mid-size sedan and a compact sedan be considered equivalent? This blatant consumer fraud caused a two-hour delay at the airport, and no satisfactory solution was offered. Helplessly, I had to take the A and leave.

1 days rental

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