There were many customers waiting at the store, but only two employees handling the transactions. Everyone started getting impatient. When we were finally being attended to, the staff kept trying to sell us their insurance, claiming we could get a better car if we bought it. We politely declined, stating we had already purchased full coverage from another platform, but they kept insisting we buy their 19-euro roadside assistance insurance. After we refused again, the staff member rolled his eyes and slammed the car keys onto the desk. We were all shocked. Another Chinese customer being served at the same time went through the same process, but with slightly better attitude from the staff.

The insurance requirements are very strict. If you don't buy insurance there, the pre-authorized deposit will be very high.

The wait time for returning the car was a bit long.

Fine, just a bit understaffed

great modern car, quick pickup and drop off, couldn't have been better