There was only one staff member at the pick-up location, resulting in a wait of over an hour, which was frustrating. Although it only took about 10 minutes to get the car and leave, the total waiting time was quite long. I waited 40 minutes at the store and another hour at the parking lot. The staff's attitude was acceptable, and communication was done using the iFly translation app due to the language barrier. Both picking up and returning the car went smoothly without any unexpected issues or additional costs.