When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.

Because the order didn't show up on the car rental website, the rental company didn't remind us to cancel. After communicating, they only refunded one day's fee. The appeal process was not effective. Although it's not much money, the experience was not good. Hope it can be improved!

This vehicle was bit old one. Very hard to drive. So please let people know if they are ok to drive bit old vehicle(more than 100,000km on Odo).

The Aucar staff were professional and very helpful, arranged to collect us from the airport hotel following a flight delay. As we were too late to collect our car on the booking day Aucar were happy for us to delay the pick up until the following morning.

The head office staff in the US were superb. They dealt with our issue quickly and effectively when our fight was cancelled and we were unable to collect our car as per the booking. Through emails and telephone calls they kept us updated which we sincerely appreciated.

Cars not ready to rent.