Very satisfied, timely responses and a simple process.

They will charge you a few hundred yuan two months later, claiming it is for a violation management fee. Since there was no violation, they will say it is for the manual cost to verify this. After verification, they confirm there was no violation, but the verification cost of a few hundred yuan has to be paid by me… Such unjustified charges… I won't use them again, and I advise others not to either.

Took a while to phone through for shuttle to the store. At the store, we waited around 1.5 hrs before we got our car. They were so understaffed that the car was sitting there for a long time waiting for them to do a quick clean. At the end of my rental, I returned the car 1.5hrs early in case they were running late. However, after my flight home I received a call from Aucar to say I was suppose to return the car at this time. So had to explain to the staff I've already returned it earlier, I even signed off on their checklist. Based on my experience, this company is very unorganized. Base rental price was good but cost for additional driver was quite dear. If you use this company, make sure you allow more time for pickup and dropoff.

Booking process was easy. It would have been good to include the extra cost for additional drivers.

Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.

Damage to back door lock made the car unsecure for duration of our trip, but staff were willing to exchange cars if we had required.probkem vwith only one branch us that there is no chance for on the road assistance easily available once you leave melbourne.