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Live chat Email us Service Code: 9204726126
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Reviewed: Fri, Mar 1, 2019
About Aucar: 10.0 /10
Very satisfied. I'd like to emphasize that I had two flat tires on the Great Ocean Road. We were a group of five, including adults and children. Although I had full insurance, the local service only towed the car but didn't transport people. It was already past 6 PM and getting dark, so we were very anxious. Fortunately, the rental company sent someone with spare tires to rescue us after more than three hours. We are really grateful to them.
About QEEQ: 10.0 /10

Relevant Reviews on Aucar Aucar Mel airport

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Mini Van | Hyundai Imax or similar
Reviewed: Fri, Nov 1, 2019
“Amazing”
About Aucar: 10.0 /10
They were so easy to deal with it was so good just how I like it
About QEEQ: 10.0 /10
Awesome booking system I will def. use your service again

T.Huynh

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Standard | Volkswagen Passat or similar
Reviewed: Fri, Aug 23, 2019
About Aucar: 10.0 /10
Exceed my expectation.
About QEEQ: 10.0 /10
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Poonam Hingorani

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Standard | Honda Accord or similar
Reviewed: Sun, Jun 30, 2019
“Poor customer service at drop off. Missed my flight.”
About Aucar: 6.8 /10
Worst car rental ever. 1. Lack of communication between staff. One staff calls and confirmed that I have a flight at 8 am with check in close at 730. I arrive at the car company to drop off at 7.10 and there is no van to drop me off till 725 pm. And the person on the front desk (Vincent) couldn’t tell me in English about when the driver will come. Instead he seemed frustrated when I was asking the same question again and again or else I could have booked a cab and not missed my flight. He was attending another client and finally he said aiyah aiyah, let me check ur car (in front of the other client and with a Chinese accent- highly unprofessional and should be a driver rather than a front desk staff). In the end I missed my flight and had to pay 150 to get my next flight for 11 am. This company is such a waste of my time and money and I only wish I had paid a little extra to book a car at the airport. The place appeared unorganised. The car which i ordered was not the same I got. I got an SUV but I ordered a compact car. The girl seemed proud that I got a bigger car, but sadly she didn’t know that I’m used to driving small cars and find parking of these big cars very challenging. The same happened, it was not convenient to drive but I managed. I called my car insurance to get a rental car insurance sorted before I drove off. When I was picking up the car, the girl took pictures of car condition from every angel (which I think was unique).
About QEEQ: 10.0 /10

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Medium SUV | Mitsubishi Outlander or similar
Reviewed: Fri, Apr 19, 2019
“Value for money”
About Aucar: 9.3 /10
Great price. Good car. Very happy
About QEEQ: 10.0 /10
Easy

B.Edwards

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Compact SUV | Nissan Qashqai or similar
Reviewed: Thu, Apr 11, 2019
“OK but not ideal.”
About Aucar: 6.3 /10
Vehicle only quarter full at pick up. Vehicle blowing massive amount of smoke on acceleration and following vehicle stopped us to inform us. Informed desk on return and either didn't understand or disinterested.
About QEEQ: 10.0 /10
Quick and efficient

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