Aside from handling the paperwork and informing me of the type of fuel for the car, there were no other services provided. I rented a Corolla but received a Mazda 3 instead. The trunk could only fit two 24-inch suitcases and one 21-inch suitcase. At 9 a.m., there was only one staff member at the store, resulting in extremely low efficiency. Although I booked to pick up the car at 9 a.m., I didn’t get the car in the parking lot until 10 a.m.

Convenient and efficient.

Satisfied

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

The car was great. The staff were very friendly and helpful at pickup and drop off . Very good experience