Very poor. The description of insurance in the platform's Zuzuche order and the provided Chinese translation contract were completely inconsistent with the insurance details provided by the rental company. The English version of the rental company’s contract stated that damages exceeding 3500 AED would need to be borne personally. After a minor collision, the police estimated the repair cost to be about 500 AED. However, when returning the car, I was told I had to pay 3500 AED, as they claimed my car did not have any insurance. Their routine procedure is to charge 3500 AED regardless of the size of the collision. I couldn’t reach the Zuzuche platform abroad, and after returning, I immediately contacted after-sales support. The support team said they would contact the rental company, but there has been no update since. Meanwhile, the rental company separately charged 2000 AED and 1675 AED. The platform has not provided any substantial progress and has only replied that they are waiting for a response from the rental company.

Pretty good. Registration at the airport counter and car pickup at the parking lot counter. Both required some waiting time. The vehicle condition was average, and there was no upselling. Remember to take photos and videos when picking up the car. Upon returning the car, a slight scratch was found on the tailgate, but luckily I had video evidence proving it was already there when I picked up the car. Everything else went smoothly. Around a week after returning the car, the pre-authorization for toll fees was canceled.

Very satisfied. After exiting customs at T3, the counter is easy to find. Two Filipino ladies provided great service, though the waiting time was a bit long—about 20 minutes to get the paperwork done. The car had only 4000 kilometers on it and was almost brand new, with no scratches.

Average

Fair, but the working pace is quite slow