I’m very satisfied with the overall service. Always check reviews before traveling; they can be really helpful. The customer service was very responsive and patient, making me feel supported even while away from home. I want to thank the customer service reps I spoke with. Great job!

Excellent service, especially from the Colombian guy who helped me resolve a major issue with my driver's license.

Proactive and no sales pitches.

We had to wait three hours to get the car. The reserved Volkswagen Multivan was unavailable, but they upgraded us to a Mercedes Vito for free, and included three complimentary services: half a tank of fuel, no charge for a second driver, and no extra cost for driving outside of Germany. The Italian guy at the front desk was really patient and helpful. Kudos to him! I'll look for you next time! :)

Very satisfied