The deposit refund process is indefinite, and picking up the car takes at least an hour.

Very good.

At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way. The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.

Easy to use and good price options / clear instructions. Very user friendly

The staff were very enthusiastic when I picked up the car. They recommended upgrading the model for an additional fee. I wasn't very familiar with the specific model. Before returning, the car window was smashed. I reported it to the police, got a receipt, and handed it over to the return company, which handled it quickly. It was smoother than I expected!

Convenient and efficient