Average

Very satisfied with the service. The deposit hasn't been refunded yet. They said it would take three days when returning the car, but the platform mentioned it might take up to a month.

Hertz has great customer service; picking up and exchanging the car was very easy, especially since we arrived in Boston at night, so there was no line.

Average

Like: I appreciated the vehicle was roomy and that I was able to enjoy the drive as I worked my conferences and also enjoyed the scenery of the roadside. The staff took great care of me even though my flight was 6 hours late, and I will always appreciate the speed getting me a vehicle at that hour.